We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Assess and rate inbound and outbound sales calls according to company quality standards.
• Collaborate with Team Lead and Trainer to communicate results and supervise agents on a daily basis.
• Provide concise feedback with recommended replies and actionable plans.
• Consolidate sales agents' QA scores and draft daily, weekly, and monthly reports.
• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements

• Bachelor's Degree holder.
• Strong background in sales...