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Quality Assurance & Coaching Specialist
Awesome CX
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, davao del sur, philippines, Philippines
Location
, davao del sur, philippines
Posted
June 08, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Awesome CX is looking for a Quality Assurance Analyst for their Davao site. This role involves monitoring and scoring service quality, developing coaching plans for agents, and collaborating with leadership to enhance performance. Ideal candidates will have proven experience in QA/QC, a strong understanding of customer service KPIs, and excellent coaching skills. This position emphasizes proactive trend identification and continuous improvement within the customer service team.
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