**Role Summary**

The Quality Assurance Supervisor leads Quality Monitoring execution across assigned Patient Access & Support Services programs, ensuring consistent application of quality standards, regulatory and contractual compliance, and alignment to defined Quality Monitoring frameworks.

The role is responsible for oversight of QAA performance, quality scoring consistency, risk identification, and escalation management, while partnering with Quality Monitoring leadership, Operations, and Training to drive program-level insights, calibration alignment, and continuous improvement.

Supervisors support the application of quality monitoring across channels, including leveraging dashboards and reporting tools for oversight and trend validation, while adhering to thresholds and governance defined by Quality Monitoring leadership.

Supervisors operate within quality monitoring frameworks, thresholds, and reporting structures defined by Quality Monitoring...