Entity Presentation

The Conformity and Process Improvement department of the Sofrecom group consists of a team of three people. Its scope of responsibility includes:

The definition and improvement of the Sofrecom group's programs regarding
• Quality management
• Fight against corruption in line with the Orange Group and respecting the regulations of each country: headquarters and local branches
• Internal control
The management of ISO 37001 and ISO 9001 certification cycles
Support and assistance to top management for the governance of an ethical company
Raising awareness and managing employee training on current procedures and rules
The definition and improvement of the Sofrecom Group's quality management system
Management and monitoring of customer satisfaction
Capitalization, support, and coaching of operational teams and support functions

Mis...