We are hiring a Quality Analyst – Travel Sales to support a global travel account. Join our team and grow your career in quality and operations!

Responsibilities

• Monitor sales calls and provide constructive feedback to agents
• Coach and mentor agents to improve performance and compliance
• Act as a Subject Matter Expert (SME) on quality standards and processes
• Participate in client meetings and teleconferences
• Take ownership of quality issues and escalations
• Plan, prioritize, and communicate effectively with clients and internal teams

Qualifications

• At least 2nd-year college completed
• 2–4 years overall experience
• 1–2 years experience in quality monitoring within a call center sales environment
• Strong ability to coach, mentor, and provide feedback
• Experience handling quality issues, escalations, and client communications