Quality Analyst Specialist (QA) Telesales
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Job Description
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
β Assess and rate inbound and outbound sales calls according to company quality standards.
β Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
β Provide concise feedback with advisable reply and valuable action plan.
β Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
β Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements
β A strong back...