Job Title: Quality Analyst US RPO Recruitment

Department: Human Resources Operations

Reports To: HR Shared Services Manager

Position Type: Full Time – Full Onsite

Job Overview

We are looking for a detail-oriented US RPO Recruitment Quality Analyst to join our team. This role will be responsible for assessing and ensuring the quality of Recruitment interactions, ensuring that the Recruitment team provides exceptional customer service and adheres to best practices, policies, and service standards. The ideal candidate will have strong analytical skills, a keen eye for detail, and experience in quality assurance within a recruitment or customer service environment.

Key Responsibilities

• Quality Monitoring: Review and assess Recruiter interactions (calls, emails, chats, etc.) to ensure adherence to service standards, and customer service best practice.
• Performance Metrics: Develop and maintain quality as...