Description

Quality Analyst – On-site, Cape Town
 

At Concentrix, we partner with some of the world’s most recognised lifestyle and service-led brands to deliver exceptional customer experiences. We are currently looking for a Quality Analyst supporting our Client that offers life insurance, pensions, retirement solutions, and investment services, where service is curated, experiences are personalised, and every interaction matters.

You will monitor and evaluate customer interactions across multiple channels, providing insights that enhance quality, elevate the member experience, and drive continuous operational improvement.
 

What you will do in this role

• Monitor and evaluate calls, emails, and chat interactions to ensure alignment with defined quality standards and brand expectations.

• Deliver accurate, objective quality assessments and report insights to stakeh...