Qualifications

• Matric
• Diploma in Business Management or equivalent
• 2-4 years experience in a Call Centre environment in a position of assisting call centre agents

Responsibilities

• Ensure quality assurance standards are maintained by all agents
• Experience in implementing and monitoring corrective quality assurance actions
• Assist Training Officer and Contact Centre Manager with identifying training needs for the agents

Additional Requirements

• Must be able to work shift 24 hour contact centre