📍 Local Job Near You
Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
Concentrix Corporation
📍
dubai, United-Arab-Emirates
Location
dubai
Posted
June 19, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
ESSENTIAL FUNCTIONS
- Monitors, evaluates, and audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
- Reports the results of evaluations to appropriate business stakeholders including Quality Leadership, Operations, Client Account Management, and Resource Unit partners.
- Participates in calibration sessions and call‑listening sessions with Quality Leadership staff, Operations, Program Management, and clients to ensure scoring consistency and best practices.
- Participates in internal quality audits, e.g., periodic audits of existing processes to determine process control and efficiencies designed to improve overall contact quality and recommend changes.
- Maintains a strong program knowledge base and basic understanding of client products, services, and program strategies.
- Makes recommendations for enhancements to training processes or other areas to improve performance, reduce customer...