QAD ERP Analyst

Location: Markham, ON Reporting to the Global ERP Operations Manager, the QAD Support Analyst will provide technical support and guidance for our ERP QAD system. Key Responsibilities

Provide day-to-day support for the QAD ERP system, responding to user inquiries, troubleshooting issues, and resolving technical problems in a timely manner. Assist users in navigating and utilizing QAD ERP functionality effectively. Monitor and maintain the QAD ERP system, ensuring its optimal performance. Support QAD system upgrades, patches, and updates. Collaborate with IT teams to implement system improvements and ensure the security and stability of the ERP system. Diagnose, troubleshoot, and resolve ERP application issues related to functionality, performance, or integration. Work with internal teams and vendors to resolve complex issues as required. Provide training sessions and create documentation for end users to ensure they are proficient in using QAD ERP. Crea...