Responsible for ensuring the reliability, quality, and stability of CRM platforms across EBG domains, including Whalecloud EBS, Salesforce (SFDC), and telco CRM ecosystems. The role focuses on end‑to‑end CRM testing, integration validation, and automation across customer lifecycle processes such as onboarding, billing, order management, and customer data synchronization.

The engineer will collaborate closely with developers, integration teams, and business stakeholders to establish robust QA frameworks, automation practices, and quality gates, ensuring system integrity across cross‑platform integrations and cloud migration initiatives.

• Design, implement, and maintain automated and manual test cases for CRM systems (Whalecloud EBS, Salesforce, Telco CRM platforms).
• Validate end‑to‑end CRM flows, including:
  • Customer onboarding & lifecycle
  • Order management & fulfillment
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