IPS (Information Process Solutions) Pakistan is seeking a highly experienced and performance-driven QA, Compliance & Sales Training Assistant Manager to lead quality assurance initiatives, sales compliance programs, and agent development across our USA-based B2B campaigns.
This role is ideal for professionals who have successfully managed both quality and training functions within an international BPO or contact center environment and have a proven track record of improving agent performance, sales conversions, and compliance standards.
Key Responsibilities:
✅ Lead QA audits, compliance monitoring, scorecards, and calibration sessions
✅ Develop and implement SOPs, scripts, and quality improvement initiatives
✅ Design and deliver impactful B2B sales training programs
✅ Conduct live floor coaching, role-plays, and objection-handling workshops
✅ Manage QA Analysts, Trainers, and Team Leads
✅ Track performance metrics and drive continuous improvement throu...