JOB DESCRIPTION FOR Associate/Sr. Associate Quality
Designation : Associate/Sr. Associate Quality
Location : Cyberjaya, Malaysia
Experience : Minimum 3 years industry experience with minimum 1 year experience in role applied for
Language proficiency required: Cantonese, English
Roles and Responsibilities
· Conduct Transaction Quality Audits
· Provide Feedbacks and suggestions for improvement
· Publish Dashboards at defined intervals
· Drive Quality and process improvement initiatives
· Data Analysis Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause
· Analysis for process deviations)
· Provide data inputs to internal stakeholders
· Flexibility and Availability for any ad-hoc business requirement
· Ensure Confidentiality, Availability and Integrity of Data
Key Deliverables (KRA Measure)
· Establish controls on Transaction Processing aiming for a Zero Defect Output
· Repo...