Caldwell Communications Consultancy Philippines

On-site - Rizal

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Schedule & Training

Shifts include nights, weekends, and holidays.

Paid training on financial processes and systems.

Requirements

• High School or Senior High School graduate (College preferred).
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.