Description

The Role

Clients

• Builds and maintains responsive, positive relationships with clients
• Participation in industry forums
• Supports delivery of webinars, forums, and marketing activities by preparing content
• Escalates complex or sensitive issues in a timely manner including scope creep

People

• Undertakes professional development, recording Continuing Professional Development points
• Contributes to a positive team environment by sharing knowledge and supporting colleagues in project delivery

Financials

• Supports new business growth through lead generation
• Manages expenses and records to ensure financial integrity
• Accurately record leads in D365 to track new business opportunities
• Follows up on outstanding payments and manages bad debts where necessary