Key Responsibilities

Operational Supervision & Quality Assurance:

• Supervise daily public area housekeeping operations, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, spa, and other guest-accessible areas.

• Conduct regular inspections to ensure all public areas meet Raffles cleanliness, presentation, and brand standards at all times.

• Ensure cleaning schedules, task allocations, and manpower deployment are effectively managed.

• Monitor proper use, storage, and control of cleaning equipment, chemicals, and supplies.

Guest Experience & Service Excellence:

• Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times.

• Handle guest concerns related to cleanliness or public area presentation promptly and professionally.

• Coo...