Job Description

The Registration Specialist is responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, completing/filing medical records, insurance verification, diagnosis coding, etc. The Registration Specialist is a highly visible position that is always responsible for creating a positive impression with patients and visitors. A Registration Specialist will be on duty during all hours of operation.

Responsibilities

1. Customer Service:

a. Make customer service a top priority and adhere to ExCELS values.

b. Maintain confidentiality at all times.

c. Provide phone coverage during all hours of operation.

d. Answer incomi...