Drive strategic operations as a Provincial Contact Centre Manager. Lead workload forecasting, resource management, and performance reporting to improve customer engagement across multiple channels.
This pivotal role involves overseeing the delivery of services with an emphasis on customer satisfaction and operational excellence. You will manage departmental resources, track progress, and facilitate the acquisition of new customers, all while supporting a diverse workforce. Your strategic approach will enhance overall performance and service delivery.
Key Responsibilities:
• Direct provincial workload and capacity forecasting
• Manage performance reporting and departmental resources
• Track service levels and customer engagement progress
• Oversee revenue collection processes
• Drive new customer acquisition initiatives
Requirements:
• Background in contact centre operations management
• Demonstrated leadership and strategic planning skills
• Ability to ...