Overview

Support a U.S.-based property management team by managing tenant communications, resolving issues, and ensuring efficient day-to-day operations.

Key Responsibilities

• Handle high-volume email and phone communication with tenants, vendors, and internal teams
• Resolve tenant issues in a timely, professional, and solutions-oriented manner
• Coordinate closely with the U.S.-based office for updates, follow-ups, and task execution
• Document and track issues using property management and ticketing systems
• Maintain clear, concise, and professional communication at all times

Requirements

• Proven experience in property management or customer support (required)
• Strong verbal and written English skills
• Comfortable handling high-volume email and phone, and text interactions
• Experience using property management software and ticketing systems
• Stro...