Explore the impactful role of a Claims Assessor at Global Excel, specializing in Property & Casualty insurance. Provide top-notch customer service in a dynamic bilingual environment.
In this position, you will report to the Team Leader and be responsible for guiding clients through the claims process for various insurance products. You will assess claims, validate documents, and ensure clients receive the support they need during submissions. Your expertise in customer service will help enhance client satisfaction.
Key Responsibilities:
• Analyze claims based on client intent and policy wording
• Communicate with clients to open and manage their claims
• Direct clients on necessary information for submissions
• Investigate claims authenticity thoroughly
• Support cost containment initiatives through accurate assessments
Requirements:
• Bilingual in English and French is required
• 1+ years of customer service experience with a diploma
• Strong communica...