About the Role

The SDM / Project Manager is one of the most important roles in Teceze's operating model. SDMs are the primary commercial and delivery owners for their assigned accounts — accountable for SLA performance, billing accuracy, client satisfaction, team management, and P&L contribution at account level. They are the face of Teceze to the client and the voice of the client inside Teceze.

Key Responsibilities

• Own end-to-end delivery for assigned accounts — SLA, CSAT, billing, and P&L
• Manage the SDC, field engineers, and coordination resources assigned to your accounts
• Conduct weekly and monthly client service reviews — producing and presenting service reports
• Manage service transitions and new account onboarding — mobilisation, staffing, tooling
• Identify and manage risks, issues, and escalations at account level
• Maintain SOW/PO documentation and ensure all billing...