Elevate the digital landscape at the City of Toronto as a Project Manager for Digital Services. Drive innovative projects aimed at enhancing accessibility and efficiency in public services.
This full-time position in the Customer Experience Division seeks a dynamic leader to modernize business processes while focusing on customer needs. You will spearhead cross-functional teams, ensuring the adoption of human-centered design principles and agile practices to achieve service excellence.
Key Responsibilities:
• Lead modernization efforts in service delivery
• Develop detailed project plans and budgets
• Motivate teams to meet project objectives
• Implement change management strategies effectively
• Create reporting structures for performance evaluation
Requirements:
• Track record in managing large-scale projects
• Expertise in product management and agile methodologies
• Strong communication and interpersonal skills
• Experience in developing strategi...