Job Title

Project Manager (Bilingual English & Arabic)

Role Type

Outsourced Full Time OnSite Long Term

Client Profile

Government Entity

Location

Dubai, UAE

Benefits

Visa or Work Permit (if own visa), medical insurance yearly, vacation ticket and end of service benefit (gratuity) for self only.

Job Responsibilities

• Overview and support the unified contact centre project to achieve quantitative and qualitative objectives.
• Support in managing the relationship with project stakeholders (Internal & External) and provide reviews, updates, communications and escalations.
• Review best practices and benchmarks to always ensure efficiency and productivity in the setup and operation across the project phases.
• Monitor the unified contact centre implementation plan and services transition.
• Track unified contact centre productivity and compare it to b...