Role Overview:

We are looking for a seasoned Senior Project Manager with extensive experience in managing CRM implementation projects, specifically in Salesforce or Microsoft Dynamics 365 platforms. The ideal candidate will have around 8-10 years of project management experience and deep expertise in delivering full lifecycle CRM solutions that align with business strategies and drive operational excellence.

Key Responsibilities:

- Lead and manage end-to-end CRM implementation projects primarily with Salesforce or Dynamics 365.
- Define project scope, objectives, timelines, and deliverables in collaboration with business stakeholders and technical teams.
- Develop comprehensive project plans covering resource allocation, risk management, budget control, and quality assurance.
- Coordinate cross-functional teams, including developers, business analysts, consultants, and third-party vendors.
- Manage stakeholder communications and expectations throu...