Role description



Owns and manages project-specific delivery; responsible for day-to-day resource management and project SoW execution ensuring delivery & cost excellence



Key responsibilities



Drive delivery execution and delivery excellence in adherence to SLAs

• Primary owner for delivery execution & management: deliver to project SLAs & contractual requirements, project reviews, resource planning, budget and SLA management
• Track employee motivation and CSAT scores; maintain healthy work environment on projects to keep employee attrition in check
• Provide technical oversight for project & day-to-day problem resolution; Carry out day-to-day resource management- assignment of tasks, staffing, release and training
• Ensuring operational delivery excellence; drive process maturity through adoption of best practices shared by assurance team
• Ensure operational metrics for project are aligned to p...