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**Job Description** :

**Summary**

As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.

**Essential Functions**

+ Technical Support of SMC Operations:Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required

+ Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner

+ Continuous Improvement & ISO 9001 Quality Program:Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system

+ Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests...