Location
singapore
Posted
June 07, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Duties:
- Oversee Contact Centre operations for loyalty programme matters including account management, points crediting, tier progression, and service feedback.
- Handle escalated member cases with professionalism and empathy, ensuring timely and satisfactory resolution.
- Safeguard programme integrity by resolving issues related to points, rewards, and personal data.
- Monitor escalations and identify recurring service or process issues; work with internal teams to implement improvements.
- Conduct data analysis to uncover trends and provide actionable insights through regular and ad-hoc reports.
- Support system troubleshooting and readiness for new rollouts, automation initiatives, and process updates.
- Maintain SOP manuals and training materials; deliver briefings to tenants and frontline staff to promote service excellence.
- Collaborate with internal stakeholders to align initiatives and foster cross-functio...