Duties & Responsibilities

· Maintain and improve ATM uptime
o Timeous attendance to callout calls
o Timeous repairs of ATMs in the designated areas
o Weekly servicing of low performing sites
o First time resolution on callout sites, no repeat calls

· Ensure quality of new switch-on’s
o Programming and configuring of new sites within the prescribed SLAs
o Conduct client training

· Stock management
o Ensure optimum boot stock
o Book in faulty parts and replace with fixed parts
o Ensure backup parts are available and in good working order at all times

· Admin
o Complete all job cards timeously
o Complete downtime report monthly
o Complete monthly stock take report and submit before the end of each month
o Ensure open tickets are managed at a minimum

· Comply with assigned project deadlines according to SLA per project
· Follow Field Policy and Procedures regarding vehicle usage, cellpho...