Job Description
This role partners with Operations SMEs to plan and coordinate non‑IT aspects of projects while building and maintaining project schedules, monitoring milestones, and ensuring critical tasks are completed. It collaborates closely with Marketing to develop internal rollout plans that support staff readiness and member‑facing communications. The position prepares project intake documentation and guides project owners through the Project Intake & Approval (PIA) process in partnership with ELT and key stakeholders. Responsibilities also include gathering and documenting requirements, developing budgets and schedules, managing projects through execution, and overseeing risk, change, budget, timelines, and stakeholder expectations. Additionally, the role maintains project issue logs, responds to EVP of Operations inquiries, conducts project analysis and updates, represents Operations on cross‑functional teams, and helps track and lead internal and regulatory audits to ensu...