**WHAT'S THE ROLE**

To assist in the delivery of high-quality customer service to Liberty Business customers & prospects working cross-functionally within Liberty Business.

**W** **HAT YOU'LL DO**

To coordinate service delivery by bridging the gap between all internal stakeholders. Service manages customer satisfaction, retention levels, and ultimately, business continuity by coordinating provision of service activities through effective and timely communication.

+ Using the established Clean Order Process, effectively coordinate activities (orders and queries) to ensure that completion is within SLAs. Providing clear directions and escalating where necessary.
+ Provide a Single Point of Contact (SPOC) for service provision assigned and provide ownership until implementation.
+ Coordinate the activities of implementation teams to ensure that work order deliverables, timeline, and budget are met.
+ Ensure all agreed timeframes and milestones...