This role supports daily project operations in close collaboration with the Project Manager, with a strong focus on data analysis, performance reporting, and operational coordination. It goes beyond reporting—owning the data, identifying root causes, and driving actionable process and performance improvements.

Key Responsibilities

Data Analysis & Performance Insights

• Analyze daily project data and KPIs (Productivity, Quality, Accuracy, Attendance) to identify trends, risks, and improvement opportunities
• Conduct root‑cause and error analysis, identify bottlenecks, and propose actionable improvement plans
• Develop dashboards and reports to support data‑driven decision‑making

Training & Knowledge Management

• Support and deliver training for new hires, new categories, and refresher sessions based on performance insights
• Assist in developing Team Leaders through data analysis, coaching, and b...