We’re an award‑winning global outsourcer providing contact centre and back office services on behalf of our global clients. Our goal is to support the most exciting missions in the world through innovation and teamwork.

Key Responsibilities

1. Administer the ARMS (Asset Resource Management System), building and maintaining people records that form the foundation of our Hard Technical Services (HVAC, Fire, Other) delivery. Produce ARMS reporting to assist Customer Relationship Managers and Project Team Leaders.
2. Develop a strong understanding of project records in ARMS and all actions and processes required to add, maintain, and expire them.
3. Gain a working knowledge of our Organisation and the way we do business, particularly the COSI process.
4. Work closely with the Word Coordination Centre to ensure effective engagement with clients, subcontractors, project team leaders and technicians.
5. Develop an understanding of the standard r...