• Capture, document and traceability-manage requirements from Customer across all workstreams.
• Author and maintain governance artefacts - Terms of Reference, RACI, gate-review decks, programme glossary.
• Support workstream BAs with consistency, templates and quality assurance.
• Run requirements workshops, persona definition sessions and journey-mapping exercises with Customer users.
• Maintain the requirements traceability matrix from initiation through to BAU handover.
  

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