Position Purpose

The Program Supervisor – West Desk supervises the staff and functioning of the Centre of Hope West Desk and provides assistance to the Shelter Manager with development and overall operation of the Shelter Program.

Program Operations

• Assists the manager in the development and delivery of the program.
• Ensures the functioning of the West Desk incorporates the values, standards, and philosophy of The Salvation Army to achieve its mission.
• Assists in developing the annual program operational plan.
• Assists in developing, implementing, and evaluating program goals that support the annual program operational plan.
• Researches and implements best practices and seeks opportunities.
• Assists in developing program policies and guidelines.
• Participates in the provision of the case management system including intake, support, goal planning, referral, networking, and other direct services to clien...