• Develop endtoend business strategy customer experience & offering for expansions and drive initiatives to reduce cost to serve
• Drive of business process improvement and business growth opportunities across multiple global teams and product lines working closely with business operations and technical teams
• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business operations and technical teams
• Define measure and present metrics and reports to leadership teams
• Effectively engage with customers to manage and resolve issues
• Troubleshoot and drive resolutions with Product teams

As part of Retail Business Services (RBS) team our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience ...