Reports To:

Location: 19 Winthrop Street, Brooklyn NY 11225

What The Program Manager Does:

• Understand all aspects of contract requirements and communicate this understanding to staff.


• Train staff in program responsibilities, processes, and procedures, and ensure that all staff meet contract requirements in their daily work.


• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.


• Coordinate and supervise all day-to-day activities of direct reporting staff.


• Periodically observe direct reporting staff engaging with clients and/or supervisory staff.


• Conduct weekly client progress reviews with staff.


• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.

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