Description
ROW (Rest of World) Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Under the broader NOC org sites ROW Inbound (ROW IB) which aims to improve reliability, cost-to-serve and operator/vendor experience in First Mile operations through standardization, programmatic interventions, exception management and automations. We achieve this through our centralized workstreams on (i) vendor/seller/carrier appointment scheduling (ii) rescue interventions (iii) research workflows and (iv) network monitoring.

Responsibilities: We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. This role will lead the centralized MFI (Missing From Inbound) across the network, driving end-to-end ticket lifecycle management, SLA adherence, and loss reduction through process standardization and automation. The program manager will partner cross-functionally with FC operations, MFI PMs, vendor facin...