Description
Job summary
At Amazon, we're looking for a Program Manager II for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Key job responsibilities
• Maintain program quality and delivering exceptional customer experiences.
• Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.
• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.
• Work aut...