Elevate client satisfaction in your career as a Program Management Team Leader at 360insights. Utilize your leadership skills to guide Program Managers in delivering exceptional client experiences.
As a hands-on leader, you will shape the Program Management team while ensuring operational excellence and client service quality. Your experience managing Customer Success or Account Managers will enhance your ability to drive results. A focus on data-driven decisions will help identify improvements while maintaining service standards.
Key Responsibilities:
• Lead and coach Program Managers through performance reviews
• Oversee operational delivery for client accounts
• Manage complex client escalations and guide resolutions
• Analyze performance data to pinpoint areas for improvement
• Collaborate with internal teams on best practices
Requirements:
• Proven experience in program or account management
• Strong conflict management and communication skills
• D...