Program Director

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Job Purpose

Under the general supervision of a Vice President of Operations, the Program Director is a strategic, client-facing, results-driven, and innovative operations leader. The role is accountable for customer relationships, end-to-end program delivery, and driving profitable growth. The Program Director is responsible for the management of multiple client program teams of varying size and complexity; monitoring their performance for profitability, client satisfaction, on-time delivery, and quality; and identifying and implementing changes as necessary in support of business goals.

The Program Director supports the development of functional business strategy by providing insights, analysis and guidance related to current and anticipated future state of programs. The role may develop, implem...