Summary The Program Assistant provides administrative and management support for the Office of the Medical Center Director and the Veteran Experience Office. Serves as a liaison for the Veteran Experience Office in a variety of situations requiring coordination/assistance for patients and their family members, Medical Center Staff, Congressional Staff, and additional contacts outside of the organization. Responsibilities Major duties include, but are not limited to the following: Refers Veteran/Family concerns to the respective Service or Patient Advocate, unless it can be resolved at the Program Assistant level Acts as the liaison to other managers and staff within the Medical Center and provides accurate advice on procedures, reports, requirements, and other matters necessary to implement the Medical Center Policies, Directives, and instructions Advises the Staff Assistant and the Veteran Experience Officer of important office issues arising during the Staff Assistant's and Veteran E...