As production support engineer team lead, you act as support expert who holds the responsibility of ensuring company’s systems are stable and meet quality standards. You will lead a team to monitor systems status and troubleshoot, resolve software and system issues. Ultimately support engineer team need to ensure smooth operations of critical systems and software applications.
Job Duties
1. Monitoring and Maintaining: Build, maintain, enhance and oversee monitoring systems for critical systems and software in production. Configure, troubleshoot and support servers, load balancers, storage arrays, network attached storage, network equipment and related peripherals
2. Managing incidents: React with issues and tickets always in timely fashion, Identify, diagnose and find ways to resolve the issue
3. Troubleshooting issues: Analyse various metrics and logs to understand the reason for system failure or non-performance. Using different ...