About Genio

We create beautifully simple learning tools to boost knowledge, skills, and confidence. We’re a SaaS scale‑up, one of the fastest growing tech companies in the North, with 100+ employees across the UK and headquarters in Leeds. Our award‑winning software is used by 100,000s of students at over 800 universities and colleges worldwide. We’re growing to support 1 million students to become better learners by 2030.

About the role

As a Production Support Engineer you’ll bridge the gap between customer support and engineering. You will investigate, triage, and resolve support requests, conduct proactive log analysis, and collaborate with squads to recommend improvements or implement bug fixes.

What you’ll be doing

• Review, triage, and reproduce escalated user issues.
• Resolve low‑risk or straightforward issues.
• Collaborate with the Customer Support team and stakeholders across the business.
• Proa...