Responsibilities

• Production Support Analyst (80%)
  • Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities
  • Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions
  • Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes
  • Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues
  • Identifying and driving opportunities to improve platform supportability through automation
  • Advocating for reliability priorities in application design reviews and operational readiness exercises for new ...