1086 S 3rd St, Manchester, IA 52057, USA | Full Time

Job Overview

Works as a valued member of the XL Specialized Trailers team to support and lead Service Center operations by coordinating workflow, supervising personnel, managing schedules and priorities, supporting customer needs, and ensuring quality, safety, efficiency, and service performance goals are achieved.

This position works closely with Customer Support leadership to manage changing priorities, support customer expectations, and maintain efficient Service Center operations in a fast-paced environment.

Essential Duties and Responsibilities


+ Lead the Service Center team by setting expectations; planning, monitoring, and appraising results; coaching and counseling employees; and administering disciplinary actions with proper documentation.

+ Manage and maintain the daily Service Center schedule based on priorities established by Customer Support leadership, while remaini...