Position: Product Trainer
Number of hours: 40 Hrs/week
Schedule: TBD

Job Summary

We are looking for a highly skilled Product Trainer to develop and deliver training programs that enhance the knowledge and skills of customer service representatives in a BPO environment. The ideal candidate will be responsible for onboarding new hires, providing ongoing product training, and ensuring that all team members are equipped to deliver exceptional customer experiences.

Key Responsibilities

• Design, develop, and deliver training programs focused on product knowledge, customer service skills, and operational procedures.
• Conduct training sessions for new hires and existing employees to ensure up-to-date product understanding.
• Collaborate with operations and quality teams to identify training needs and performance gaps.
• Develop training materials, manuals, e-learning modules, and assessments...