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Job Description
Description
The Product Support Representative role provides multi-channel, office based technical operating and service advice to Authorized Service Providers, Dealers and Customers, for efficient issue resolution. The Product Support Representative will act as the direct link between the ASP, Dealers, Customers, and the Manufacturing Support teams, including but not limited to Engineering, Technical Publications and Product Management.
What you’ll do
Receives calls from customers on equipment operating troubles. Interview customers to understand the operating symptoms, then advise the customer on the course of action by explaining the possible solutions and the steps to restore equipment to safe and efficient operation.
Receive inquiries from customers to obtain warranty and operating information on Genie products. Supply information to the customer verbally, in writing, or by sending materials that respond to the reque...