Job Description
A leading global e-commerce company is seeking five onsite contractors to support the internal launch of a new safety-focused product. This device monitors and documents the opening and closing of loading dock doors to ensure operational safety and efficiency.

Responsibilities:

Monitor and troubleshoot issues related to the device, including user errors and hardware/software malfunctions.

Perform basic troubleshooting steps such as screen resets and device refreshes.

Escalate unresolved issues by uploading photos and communicating with software and hardware teams via internal chat platforms.

Collaborate with cross-functional teams to ensure timely resolution and documentation of incidents.

Maintain a consistent onsite presence to support the product launch and provide real-time assistance.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to ...