Join Insignia Software as a Product Support Specialist in Edmonton, where you will solve technical issues and provide excellent customer care. This full-time role offers a pathway to a managerial position.

Insignia Software is looking for a dynamic Product Support Specialist to enhance our Customer Care Team. This permanent position requires a blend of technical skills and project management experience. You will troubleshoot issues, document processes, and deliver training materials to clients, all while working in our Edmonton office.

Key Responsibilities:
• Resolve technical customer issues promptly
• Review and escalate product support cases effectively
• Document technical processes thoroughly
• Deliver training materials for technical support
• Ensure quality control through bug testing

Requirements:
• Bachelor’s degree in IT or Computer Science preferred
• 3-5 years of software support experience
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